Transforming Pool Re’s Reinsurance Scheme

About

Pool Re are the UK’s largest terrorism reinsurer, trusted by over a hundred insurers, and globally recognised as the leading experts in terrorism risk financing. Their mission is to provide financial protection against the risk of terrorism and enhance the resilience of the UK economy. They protect £2trillion of assets and businesses of all sizes.

The Challenge

Pool Re needed to modernise and digitise its reinsurance quoting and claims management processes while ensuring a smooth transition for insurers purchasing reinsurance cover. Existing workflows relied heavily on manual data entry, disconnected systems, and ongoing email exchanges, creating inefficiencies across underwriting, treaty management, and claims handling.

The separation between treaty and claims systems also limited visibility, increased operational complexity, and slowed the quote and claims process. Pool Re required a scalable digital platform capable of streamlining quote issuance, improving claims assessment and tracking, and providing insurers with seamless online access to quotes and policy information.

The Solution

Optalitix implemented Optalitix Quote, delivering an end-to-end digital treaty and claims management platform tailored to Pool Re’s specialist reinsurance operations. Built and deployed in just six months, the platform digitised pricing, underwriting, claims management, and insurer interactions within a single integrated environment.

The solution incorporated Pool Re’s specialised pricing models to improvepricing accuracy and automate operational workflows. Integrated Flow technology enabled configurable underwriting and claims processes, while seamless integrations connected the platform directly to CRM, finance, and document-signing systems.

Key capabilities included:

• Digital treaty and claims management workflows
• Automated quote acceptance through DocuSign integration
• Integration with Pool Re’s CRM and finance systems
• Elimination of duplicate data capture
• Advanced governance, auditability, and reporting controls
• Geo-mapping, dashboards, and client portals for enhanced visibility
• Real-time claims analysis and management information reporting

By replacing fragmented manual processes with a unified digital platform, Pool Re gained a more efficient, scalable, and resilient operating model.

The Impact

The implementation of Optalitix Quote delivered significant operational efficiency, automation, and visibility improvements across Pool Re’s underwriting and claims operations. The platform streamlined quote processing, reduced manual intervention, and improved reporting and auditability across the business.

Within the first 60 days of launch:

• 89 insurers bought and bound over £269m of premium with no manual intervention
• 121 quotes were issued with individual premiums of up to £50m
• All insurers were able to access quotes and pricing information online withinfive days of launch

The integrated digital platform also improved claims management, premium collection, reporting, and operational governance while strengthening the resilience of the UK insurance system against terrorism-related events.

The Future

With Optalitix Quote now embedded at the centre of its reinsurance operations, Pool Re has established a scalable digital foundation capable of supporting future innovation, operational resilience, and market growth.

The platform’s flexible workflow configuration, advanced reporting capabilities, and integrated data ecosystem position Pool Re to further enhance underwriting automation, claims intelligence, and catastrophe response management over time.

As terrorism risk evolves and reporting requirements become more complex, PoolRe is now better equipped to deliver faster, more transparent, and data-drivenservices to insurers, government stakeholders, and policyholders alike.