About

Intermont is a Netherlands-based Managing General Agent (MGA) and part of the global Acrisure Group. The business specialises in serving public and semi-public sector organisations, including educational institutions, housing associations, and other organisations that procure insurance through formal tender processes.

Managing approximately €120 million in premium, Intermont focuses on delivering specialist insurance solutions while maintaining strong governance, underwriting discipline, and carrier relationships. As an MGA, Intermont acts as an intermediary between insurers and policyholders, underwriting business on behalf of carrier partners and managing risk portfolios across its specialist sectors.

As the business has grown, Intermont has embarked on a broader operational transformation programme focused on improving scalability, strengthening portfolio oversight, and modernising underwriting processes. By digitising pricing, governance, and reporting activities, Intermont is creating a more efficient and data-driven underwriting operation capable of supporting future growth, enhanced carrier relationships, and emerging AI-driven capabilities.

The Challenge

As Intermont continued to grow its portfolio, its underwriting operations became increasingly reliant on manual processes, workarounds, and fragmented data sources. While these processes had supported the business to date, they were limiting scalability, reducing operational control, and making it more difficult to maintain consistent underwriting standards across the organisation.

As a Managing General Agent (MGA), Intermont also needed to demonstrate stronger governance, pricing consistency, and reporting capabilities to existing and prospective carrier partners. At the same time, the business wanted to avoid implementing multiple disconnected systems for CRM, pricing, and quoting, instead seeking a unified platform that could support future growth while integrating with its existing policy administration system

The Solution

Intermont selected Optalitix to modernise and digitise its underwriting and pricing processes within a single, flexible platform. By leveraging existing spreadsheet-based pricing models, Optalitix enabled Intermont to retain its proven underwriting expertise while eliminating the need to rebuild models from scratch.

The platform was designed to centralise pricing, governance, and reporting while integrating with Intermont’s existing technology environment. Automated governance rules help ensure compliance with binder agreements, while enhanced reporting capabilities

Key benefits of the solution include:

• Centralised pricing and underwriting workflows
• Automated governance and compliance controls
• Consistent pricing across the portfolio
• Advanced reporting and portfolio oversight
• Integration with existing systems and processes
• Flexible configuration tailored to Intermont’s specific requirements
• Reuse of existing spreadsheet models within a modern platform

By digitising underwriting operations, Intermont created a stronger foundation for scalable growth, improved control, and future automation

The Impact

The implementation of Optalitix has provided Intermont with greater control over its underwriting portfolio and created a more scalable operating model. The business has been able to reduce reliance on manual processes, improve governance, and establish a consistent approach to pricing and underwriting decisions.

The platform has also strengthened Intermont’s ability to demonstrate trust, transparency, and operational maturity to carrier partners through enhanced reporting and automated governance controls. By consolidating pricing and underwriting activities into a single platform, the business has improved efficiency while creating a more robust foundation for continued growth.

In addition, the flexibility of the Optalitix platform has enabled Intermont to accommodate complex and evolving business requirements without being constrained by off-the-shelf functionality.

The Future

For Intermont, digitisation is not just about improving current operations—it is a critical step towards becoming AI-ready. By capturing underwriting information in a structured and consistent way, the business is building a trusted data foundation that can support future automation, advanced analytics, and artificial intelligence initiatives.

Looking ahead, Intermont expects to automate many of the repetitive, low-value underwriting tasks that currently consume significant time and resources. This will enable brokers to receive faster quote decisions while allowing underwriters to focus on more complex and strategic risks. The business also sees significant opportunities to use AI to uncover new insights from underwriting data, improve pricing decisions, and identify previously unknown relationships between risk characteristics and claims outcomes.

With a scalable digital platform and structured data environment now in place, Intermont is well positioned to support future growth, onboard new carrier capacity, and take advantage of emerging AI-driven capabilities across underwriting and pricing.