What Every CEO Should Know About AI: Who AI Is Actually For?

AI is rapidly moving up the agenda for insurers, but successful implementation depends on much more than choosing the right technology.

If AI is going to transform underwriting, the people using it need to benefit from it.

Our experience implementing underwriting systems for more than 30 insurers shows that involving underwriters from the outset can make the difference between a technically successful project and one that genuinely changes how people work.

The challenge is highlighted by our recent research with Insurance Post. While 70% of actuaries believe their organisation has made significant progress in pricing transformation, only 34% of underwriters agree.

In Part Two of our four-part series, What Every CEO Should Know About AI, Optalitix Founding Director Dani Katz explores what insurers can learn from that disconnect and how to avoid repeating the same mistakes with AI.

The article looks at:

• why underwriters need to be involved in AI decisions and implementation
• why broker communications should be an early priority for AI
• why digitisation and system integration need to come before AI implementation
• how MCP servers can make it easier and less costly to connect AI with underwriting systems
• how insurers can ensure AI delivers practical benefits to the people writing the business

The goal is not simply to deploy more sophisticated technology. It is to build AI capabilities that underwriters can actually feel making a difference to their working day.

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Download Part Two of What Every CEO Should Know About AI to discover the lessons we’ve learnt from implementing underwriting technology across more than 30 insurers, and how to build AI that delivers real value to the people using it.

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